Master Workplace Communication and Influence Outcomes is a self-paced online course built from the Wiley title of the same name.

What this course covers

Introduction
Part 1: Business Communication Fundamentals
Chapter 1: Talking about Communication in the Workplace
Chapter 2: Brushing Up on Business Communication Fundamentals
Chapter 3: Communicating without Words: Nonverbal Communication
Chapter 4: Special Delivery: Picking the Right Way to Communicate
Part 2: Improving Your Interpersonal Communication
Chapter 5: Listening More Than You Speak
Chapter 6: Leveraging the Communication Power of Asking Questions
Chapter 7: Holding Productive and Meaningful Conversations
Part 3: Owning Your Message with Confident Communication
Chapter 8: Making Simple Communication Changes for Significant Impact
Chapter 9: Setting the Stage for Effective Communication
Chapter 10: Talking about Yourself without Bragging
Chapter 11: Calm, Cool, and Confident: Making and Delivering Presentations
Part 4: Persuading and Driving Results
Chapter 12: Knowing the People You’re Trying to Persuade
Chapter 13: Engaging in Persuasion That Drives Results
Chapter 14: Negotiating for Strategic Outcomes
Part 5: Navigating Difficult Workplace Conversations
Chapter 15: Giving Feedback and Discussing Performance
Chapter 16: Navigating Interpersonal Conflicts
Chapter 17: Communicating When Everything Is Falling Apart
Part 6: Communication for Collaboration
Chapter 18: Communicating during the Recruitment and Hiring Process
Chapter 19: Collaborating with Team Members
Chapter 20: Communicating across Cultures
Part 7: The Part of Tens
Chapter 21: Ten Business Communication Trends That Are Here to Stay
Chapter 22: Ten Tips for Conveying Complex Concepts to the Average Person
Chapter 23: Ten Tips for Outstanding Virtual Presentations